First Three service terms

1. Parties and status

The supplier is LEVQOR LTD, company number 16834717, registered in England and Wales with registered office at 252 Staines Road, Ilford, England, IG1 2UP ("Levqor"). The customer must act in the course of business and warrants that the person accepting the Order Form is authorised to bind it. These terms are not consumer terms.

2. Contract documents and precedence

The contract consists of the accepted Order Form or written scope, these B2B Service Terms, the Pipeline service schedule or qualification standard incorporated by the Order Form, the Refund & Cancellation Policy, the Acceptable Use & Anti-Abuse Policy and any expressly incorporated data-processing terms. If they conflict, the Order Form controls commercial particulars, then the Pipeline-specific schedule/qualification standard, then these terms, then supporting policies.

3. First Three service

First Three is a bounded business-development service intended to deliver up to 3 genuinely qualified sales meetings that actually take place. Levqor does not sell a lead list and does not warrant that a meeting will produce a sale, revenue, pipeline value, close rate or return on investment.

4. Qualification standard

Before activation, the parties must freeze in writing the target-company profile, buyer roles/seniority, geography, commercial relevance, approved factual offer/brand claims, exclusions, do-not-contact data and duplicate rules. A claimed result must satisfy the version of that standard applicable when the meeting was qualified. Material customer changes require structured change control and may pause work or require re-acceptance.

5. Accepted Held Meeting

A meeting is billable only if it actually takes place, the prospect company and attendee meet the frozen standard, required provenance/qualification/commercial-relevance/attendance evidence exists, suppression and duplicate controls pass, the method is approved, and the result is accepted under the contract. Prospect no-shows, prospect cancellations before a held meeting, duplicates, excluded accounts, rejected meetings and unresolved disputes are not billable.

If the prospect attends but the customer fails to attend despite accurate notice and Levqor did not cause the absence, the Order Form may provide that the meeting still counts where the other acceptance requirements are met.

6. Price, prepayment and VAT

The First Three prepayment is £1,200. It is payment on account, not earned immediately. Each Accepted Held Meeting earns £400. There is no retainer, subscription, recurring fee or automatic renewal. Levqor is not currently VAT registered, so no VAT is added to these stated amounts. If the legal tax position changes, future invoices may change as required by law, but Levqor will not invent or backdate a VAT number.

7. Payment gate

Unless an Order Form expressly states otherwise, the written scope and governing terms must be accepted and the £1,200 prepayment must clear before Levqor activates external outreach. Checkout creation, collection and other material payment actions remain subject to Levqor's operational authority controls.

8. Acceptance and disputes

After Levqor provides the meeting evidence/delivery notice, the customer has 3 Business Days to accept or submit a reasoned dispute through the available customer process. A dispute should identify the alleged failure, such as qualification, duplicate status, company/attendee/role mismatch, non-occurrence or evidence error. Levqor may request proportionate supporting evidence. A valid dispute restores the £400 result value to the unearned balance and replacement/credit is the normal first remedy.

9. Duplicates and exclusions

The standard duplicate look-back is 90 calendar days unless the Order Form states otherwise. The customer must provide current customers, substantive active opportunities, do-not-contact accounts and agreed exclusions before activation and keep them reasonably current. Mere historical CRM presence does not automatically make an account a duplicate; substantive active sales activity within the look-back may do so.

10. Programme period, replacement and closure

The normal programme period is 60 calendar days from Outreach Activation, subject to written extension. The normal replacement period for a validly rejected/disputed result is 30 calendar days. At final closure, any unused unearned balance is refundable under the Refund & Cancellation Policy; Levqor normally initiates an approved refund within 10 Business Days, subject to payment-provider processing time and verified settlement state.

11. Customer responsibilities

The customer must provide accurate business identity and offer information; have rights to supplied data, brands, systems and materials; provide truthful factual claims; identify legal/compliance constraints known to it; maintain appropriate meeting availability; avoid instructions that would breach law, third-party rights or suppression; and cooperate reasonably with qualification, dispute and security investigations. Levqor may rely on customer-supplied facts unless they are obviously unreliable, but may independently verify material claims.

12. Direct marketing and data protection

Levqor applies UK GDPR and PECR controls to personal data and marketing activity. The legal treatment depends on subscriber/entity type, channel and the facts at action time. Corporate B2B treatment is not treated as a blanket permission to contact anyone. Levqor maintains provenance and suppression controls and respects direct-marketing objections. Each party acts as an independent controller where it determines its own purposes and means; processor terms apply only where the actual processing relationship requires them.

See the Privacy Policy and Business Contact Privacy Notice.

13. AI and automated assistance

Levqor may use controlled AI-assisted tools for research, drafting, support or analysis. AI output or model confidence is not evidence, authority or proof of qualification. Material conclusions must be supported by the applicable evidence/control process. No customer should rely on public AI for private account, payment or meeting state.

14. Security, access and customer accounts

Customers must protect authentication links, credentials and authorised-user access, promptly report suspected compromise and not bypass access controls. Levqor may suspend or restrict access or activity where reasonably necessary to investigate fraud, security, unlawful use, compromised credentials or material integrity risk. Security statements are limited to controls actually evidenced on the current service.

15. Fraud, misuse and prohibited instructions

The customer must not use Levqor for fraud or attempted fraud, impersonation, stolen payment methods, deceptive or unlawful offers, fabricated or manipulated meeting evidence, abusive chargebacks, unlawful harvesting or spam, suppression circumvention, credential sharing, unauthorised access, malware, IP infringement, sanctions evasion, bribery/kickbacks, fake or undisclosed paid prospects, provider abuse or attempts to bypass Levqor controls. Levqor may verify, pause, restrict, freeze, investigate, request evidence, reject instructions, suspend or terminate, preserve evidence and report matters where legally required.

16. Intellectual property and data use

Each party retains ownership of its pre-existing materials. Levqor retains its methods, software, models, templates, evidence structures and internal know-how. The customer retains its own brands and materials. Subject to payment and the Order Form, the customer may use customer-specific deliverables for its internal business purposes. Personal data is not treated as property capable of overriding data-protection rights.

17. Confidentiality

Each party must protect confidential information with reasonable care and use it only for the contract, except where disclosure is authorised, already public other than through breach, independently developed, lawfully received from another source, or required by law/professional advice. Security credentials and non-public prospect/customer information require heightened care.

18. Service standard

Levqor will perform the service with reasonable care and skill. Unless expressly fixed in the Order Form, operational timings are estimates or governed by the specific process; the site does not promise a four-hour, 24-hour or other unsupported human-response SLA.

19. No outcome warranty

Levqor does not control prospect purchasing decisions, the customer's attendance or sales process, market conditions, third-party services or downstream conversion. The service warranty concerns the agreed qualification/evidence/held-meeting standard, not business outcomes.

20. Liability

Nothing excludes or restricts liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to those carve-outs and any other mandatory law, neither party is liable for indirect or consequential loss, and Levqor is not liable merely because a correctly delivered meeting does not convert into revenue. Levqor's aggregate liability arising from a First Three engagement is capped at the fees paid or payable for that engagement (£1,200 for the standard First Three Order Form), to the extent that limitation is lawful and reasonable. The obligation to return genuinely unearned prepayment is not reduced by this cap.

21. Suspension and termination

Either party may exercise contractual cancellation rights under the Refund & Cancellation Policy. Levqor may pause immediately where customer input is missing or where there is a credible legal, compliance, security, fraud, payment, suppression or evidence-integrity risk. Serious or repeated breach may justify termination. Accrued rights, confidentiality, evidence, payment/refund, IP, liability, dispute and other provisions intended to survive continue after termination.

22. Chargebacks and payment disputes

Nothing removes a lawful right to challenge a payment. The customer should use the contract dispute/refund process first where practicable. Levqor may contest fraudulent or bad-faith chargebacks using relevant contract, payment and delivery evidence and may suspend activity while a payment dispute affecting the engagement is unresolved.

23. Compliance

Each party must comply with laws applicable to its own role, including anti-bribery, sanctions, data protection and direct-marketing requirements. Neither party must require the other to perform unlawful conduct. Levqor may refuse instructions where the legal or provider position is unclear and material risk cannot be bounded.

24. Subcontractors and providers

Levqor may use vetted service providers and subcontractors while remaining responsible for its contractual obligations. Material data-processing roles and international transfers are handled under applicable data-protection requirements. Provider lists or certifications are not represented as current unless verified.

25. Force majeure and third parties

A party is not responsible for delay caused by events beyond reasonable control, provided it takes reasonable steps to mitigate. Third-party platforms, email/calendaring providers and prospect systems may fail or change; Levqor does not guarantee their availability.

26. Notices, records and electronic acceptance

The parties may form and evidence the contract electronically. Levqor may retain version/hash/timestamp, account identity and other proportionate evidence of acceptance. Contract notices use the routes stated in the Order Form or applicable customer portal. Public role-mailbox addresses are published fallback contact routes; their current end-to-end delivery remains unverified, and contract notices continue to use the routes stated in the Order Form or applicable customer portal.

27. Disputes

The parties will first try in good faith to resolve a service dispute using the evidence, acceptance and support process. This does not prevent urgent injunctive relief or other rights that cannot lawfully be restricted.

28. General

The parties are independent contractors; neither may bind the other. Neither waiver nor delay waives later rights. Invalid provisions are severed to the minimum necessary. No person other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. The customer may not assign the contract without Levqor's consent, not to be unreasonably withheld where appropriate; Levqor may assign as part of a bona fide reorganisation or business transfer subject to applicable law. Changes must be agreed or notified as the contract permits.

29. Governing law

English law governs the contract and, subject to mandatory rules and any agreed escalation process, the courts of England and Wales have exclusive jurisdiction.

30. Release status

These terms are the current production terms for the bounded First Three implementation. Their production publication does not itself activate prospect contact, collect payment or begin a customer engagement. For the bounded First Three proving stage, Levqor completed an internal commercial/legal red-team review and the owner accepted proceeding without paid external solicitor review. Levqor does not represent these terms, the Order Form or data-protection allocation as solicitor-reviewed or as legal advice. External professional review may be reconsidered before a materially broader commercial rollout or a material change in the offer, data model or risk profile. First real customer issue still requires a completed First Three Order Form, frozen qualification schedule, dependable contract notice/contact route and separate action-time authority.