Refund & Cancellation Policy | Levqor

Overview

This policy covers refunds and cancellations for all Levqor services. Each service type has different rules because they involve different commitments.

All prices are in GBP.

1. SaaS / Autopilot Subscriptions (£9 / £29 / £59 / £149)

Access Requirement

SaaS / Autopilot access is available only to DFY customers who have completed a Done-For-You project. This is not a public product and cannot be purchased directly.

7-Day Free Trial (DFY Customers Only)

Eligible DFY customers receive a 7-day free trial when activating Autopilot. A payment method is required. Cancel before Day 7 ends = £0 charged. The trial automatically converts to a paid subscription after 7 days.

After Billing Starts (Day 8+)

No refunds for subscription payments already processed.
Cancel anytime — access continues until end of current billing period.
No pro-rated refunds for partial months.
Cancel before renewal to avoid next billing cycle.

How to Cancel

Cancel your subscription from your account settings or by emailing support@levqor.ai. Cancellation takes effect at the end of your current billing period.

Guarantee

SaaS subscriptions carry a software availability guarantee only. We do not guarantee business outcomes.

2. DFY Lite (£149 / £299 / £499)

Before Work Begins

Full refund available if you cancel before we start work.
Request refund within 24 hours of payment for fastest processing.

After Work Begins

Partial refund based on work completed.
We will provide a breakdown of deliverables completed vs remaining.

After Delivery

No refunds after deliverables are provided.
If deliverables do not match the agreed scope, we fix them.

Guarantee

DFY Lite carries a scoped assistance guarantee only. Not full system builds. No outcome guarantees.

3. DFY Sprint (£2,500 / £5,000)

Important

DFY Sprint is a professional services engagement with a 72-hour delivery window. Work begins immediately upon payment confirmation.

Before Payment

Cancel anytime before approving the payment link — no charge.
No payment is taken until you confirm the Scope of Work.

After Payment (Work Begins)

No refunds once work begins.

DFY Sprint involves immediate resource allocation and 72-hour delivery commitment. Refunds are not available after payment is confirmed.

Delivery Guarantee

If we do not deliver the agreed Scope of Work:

We fix the deliverables at no additional cost.
If we cannot fix them, we issue a full refund.

This guarantee applies only to the documented Scope of Work, not to outcomes or results.

What Is NOT Covered

Scope changes or additions after work begins.
"I changed my mind" after payment.
Dissatisfaction with business outcomes (revenue, growth, ROI).
Third-party system failures or changes.

4. Exceptional Circumstances

We may offer credits or refunds at our discretion for:

Extended platform outages (>24 hours)
Billing errors on our end
Duplicate charges

5. Chargebacks

Filing a chargeback without contacting us first results in immediate account suspension.

If you have a billing issue, email support@levqor.ai first. We resolve legitimate disputes quickly. Fraudulent chargebacks will be contested and may result in permanent account termination.

6. Processing Times

Approved refunds are typically processed within 5-7 business days. Depending on your payment method, it may take an additional 3-5 days for funds to appear.

7. Summary Table

Service	Before Work	After Work Starts	Guarantee
SaaS	7-day free trial	No refunds	Availability only
DFY Lite	Full refund	Partial refund	Scoped assistance
DFY Sprint	Cancel anytime	No refunds	Delivery of scope

8. Contact

For refund requests or billing issues:
Email: support@levqor.ai
Please include your account email and order reference.

This Refund & Cancellation Policy is part of our Terms of Service. Last updated: January 2026.