Refund & Cancellation Policy

1. Overview

This policy governs cancellation, correction, and refund handling for Levqor Done-For-You ("DFY") engagements.

Levqor's public commercial model is bounded DFY delivery. Any later tooling, monitoring, software access, or continuity layer is separate, gated, and not part of the default public purchase promise unless expressly offered.

All prices are in GBP unless stated otherwise.

2. Before Payment

• No payment is taken until the engagement boundary has been reviewed and accepted.
• You may stop before payment with no refund issue because no charge has yet been made.
• Enterprise handling is private and qualified; it is not a public self-serve purchase path.

3. Fixed-Scope Delivery

Applies to Quick Fix (£149), Workflow Build — Simple Workflow (from £299), and Workflow Build — Multi-Step Workflow (from £499).

3.1 Before Delivery Work Begins

• If payment has been made but delivery work has not begun, Levqor may cancel and refund the engagement.
• If access, approvals, or required customer inputs are missing, Levqor may delay start until the engagement can proceed safely.

3.2 After Delivery Work Begins

• If the delivered work matches the accepted scope boundary, a change of mind does not create a refund right.
• If the delivered work does not match the accepted scope boundary, the matter enters bounded correction handling first.
• If correction is not possible or Levqor fails to deliver the agreed boundary, refund handling may apply.

3.3 Correction First

For fixed-scope delivery, the default remedy for an in-scope mismatch is correction within the agreed boundary, not immediate cancellation of the engagement.

4. Premium Delivery

Applies to Sprint (£2,500) and Enterprise (from £5,000).

4.1 Before Payment

• You may stop before payment is made.
• No payment is taken until the engagement is accepted for paid delivery.

4.2 After Payment and Start

• Levqor first attempts correction where the delivered work does not match the accepted scope boundary.
• If Levqor cannot deliver the accepted boundary and cannot cure the mismatch, refund handling may apply.
• The governing standard is delivery against the accepted scope boundary, not business outcomes.

4.3 What Is Not Covered

• Scope changes requested after the engagement has started
• New requirements outside the accepted boundary
• Change of preference after work is underway
• Dissatisfaction with revenue, growth, efficiency, ROI, or other business outcomes
• Third-party platform changes, outages, or external system behavior outside Levqor's control

5. Optional Continuity Layer

If Levqor later offers gated tooling, monitoring, software access, or continuity services, those services are separately governed.

Their availability, pricing, cancellation handling, and refund treatment apply only if such access is expressly offered and activated. They are not promised by default through the public DFY purchase path.

6. Exceptional Billing Errors

Levqor may issue refunds or credits where appropriate for:

• Duplicate charges
• Incorrect payment processing on Levqor's side
• Other clear billing errors directly caused by Levqor

7. Chargebacks

8. Processing Times

Approved refunds are typically processed within 5 to 7 business days. Your payment provider may require additional time before funds appear.

9. Summary

10. Contact

For billing, cancellation, or refund issues:
Email: support@levqor.ai
Please include your email address and engagement reference where available.