REFUND & CANCELLATION POLICY
First Three balance, replacement and refund rules
Controlled-proving revision: 11 September 2026
1. Payment on account
The standard First Three prepayment is £1,200. It is not earned immediately. Each Accepted Held Meeting earns £400. There is no subscription, recurring charge or automatic renewal. Levqor is not VAT registered and no VAT is currently added.
2. Before payment and activation
Submitting an application creates no payment obligation. Before payment, the customer may stop without a refund issue because nothing has been collected. After accepted written scope but before the prepayment clears, external outreach must not activate unless separately agreed and lawfully authorised.
3. What earns a fee
Only an Accepted Held Meeting satisfying the governing qualification/evidence standard earns a fee. Prospect no-shows, prospect cancellations before the meeting is held, duplicates, exclusions, invalid evidence, rejected meetings and unresolved disputes earn £0.
4. Acceptance and disputes
The customer normally has 3 Business Days after the evidence/delivery notice to accept or submit a structured dispute. If a dispute is valid, the claimed £400 returns to the unearned balance. Replacement/credit is the normal first remedy rather than treating an invalid result as earned.
5. Replacement period
The normal replacement period is 30 calendar days after a replacement obligation is established, subject to customer cooperation, programme expiry and written extension. A replacement must independently satisfy the same applicable acceptance standard.
6. Customer pause or cancellation
A customer may request pause or cancellation. Before confirmation, the customer should be shown the verified accepted-meeting count, earned amount, unearned balance, open disputes/replacements and the expected financial effect. Cancellation does not convert unearned prepayment into earned fees. Levqor may retain amounts already earned for Accepted Held Meetings and other amounts lawfully due under the Order Form.
7. Levqor pause or termination
Levqor may pause for missing customer input or credible legal, security, fraud, payment, suppression or evidence-integrity risk. Serious or repeated breach may justify termination. Financial settlement remains evidence-based: lawful earned amounts remain earned; genuinely unearned prepayment remains subject to return except where another lawful contractual entitlement applies.
8. Final closure
The normal programme period is 60 calendar days from Outreach Activation, subject to written extension. When the engagement finally closes, Levqor calculates earned fees from Accepted Held Meetings, resolves open valid credits/replacements as applicable and identifies unused unearned balance. Levqor normally initiates an approved refund of that unearned balance within 10 Business Days after final settlement is verified. Payment providers may take additional time to credit funds.
9. Billing errors and duplicate charges
Clear duplicate charges or Levqor-caused payment-processing errors are corrected or refunded as appropriate after verification. They do not need to wait for ordinary programme completion if the error is independently established.
10. Chargebacks
Nothing removes lawful payment-dispute rights. Where practicable, customers should use Levqor's dispute/refund process first so the meeting, acceptance and payment evidence can be reconciled. Levqor may contest fraudulent or bad-faith chargebacks and preserve relevant evidence.
11. Execution boundary
The customer portal can calculate deterministic financial effect, but live Stripe refund execution remains behind a separate material-action gate and must use verified engagement/payment state rather than customer-entered counts. A calculation or validation response is not represented as an executed refund.
12. Contact and governing terms
Authenticated customers should use the customer support path for billing/refund issues. The published support mailbox is a fallback contact route; its current end-to-end delivery remains unverified until fresh delivery proof closes. This policy forms part of the B2B Service Terms.