Find your symptom. Follow the steps. Resolve in minutes.
Email in spam folder, or wrong email entered
Check spam/junk folder. Verify email spelling.
Try again with correct email. Wait 2 minutes. Check spam.
If no email after 3 attempts, contact support@levqor.ai
Link is older than 15 minutes
Check email timestamp
Request a new magic link from the login page
Inactive for extended period or cookie cleared
Browser cookie settings
Sign in again using magic link
No account exists for that email
Email used during signup
Sign up first, or try a different email address
Insufficient funds, card expired, or bank block
Card details, expiry date, available balance
Try a different card, or contact your bank
Trial ended on Day 8 without cancellation
Trial start date (email confirmation)
Subscriptions are non-refundable after billing. Cancel for future.
If you believe this is a billing error, email support@levqor.ai with details
Email delivery issue or billing details wrong
Dashboard → Settings → Billing → View Invoices
Download invoice from dashboard. Update billing details if incorrect.
Trial clock starts at signup, regardless of usage
Signup confirmation email for trial start date
Trial policy is 7 days from signup. See Billing Brain for details.
Need different limits or features
Current plan in Dashboard → Settings → Billing
Click 'Change Plan' to upgrade/downgrade. Changes apply immediately.
Used all monthly AI allocation
Dashboard → Settings → Usage
Upgrade plan for more credits, or wait for monthly reset
Trigger not fired, workflow paused, or error in workflow
Workflow execution logs in Dashboard → Workflows → [Workflow] → Logs
Check logs for error. Verify trigger is correctly configured.
Workflow step failed, or data not available
Individual step status in execution log
Re-run workflow. Check input data is correct.
Too many API requests in short period
API usage in Dashboard → Settings → API Keys
Wait 1 minute, then retry. Consider batching requests.
Unclear prompt or edge case
Input provided to AI action
Refine your prompt. Be more specific about expected output.
Browser cache issue or temporary server load
Try different browser or incognito mode
Clear browser cache and refresh. Try again in 2 minutes.
Integration not connected or plan limit reached
Required integrations listed on template page
Connect missing integrations. Check workflow limits on your plan.
Configuration incomplete or integration permissions
Template configuration checklist in template docs
Review each step. Reconnect integrations if needed.
Integration needs reauthorisation
Integration status in Dashboard → Integrations
Disconnect and reconnect the integration
Email delivery delay or spam filter
Spam/junk folder. Order confirmation email.
Intake form sent within 2 hours. Check spam. Reply to order email if missing.
If no intake form after 4 hours, email support@levqor.ai
Update email not received
DFY status page at levqor.ai/dfy/status
Enter order email to check status. Reply to any DFY email for update.
Need delivery date confirmation
Scope confirmation email for estimated delivery
Timeline starts after scope approval. See DFY section in manual.
Delivered work needs adjustment
Revision limit for your package (1/2/3 rounds)
Reply to delivery email with specific changes needed.
Requirements changed after scope approval
Original scope document
Scope changes require new quote. Reply to DFY email to discuss.
Policy violation, payment failure, or abuse detection
Suspension email for specific reason
Follow instructions in suspension email. Common: update payment method.
For disputes, email support@levqor.ai with account email
System detected trial abuse, rate limiting, or policy violation
Acceptable Use Policy at levqor.ai/legal/acceptable-use
Review policy. If false positive, email support@levqor.ai with details.
Usage pattern exceeds fair use guidelines
Fair Use Policy at levqor.ai/legal/fair-use
Reduce usage or upgrade plan. Continued violation may restrict account.
Previous trial detected for this user/payment method
One trial per user/org/payment method
Trials are one-time. Subscribe to continue using Levqor.
If your issue isn't listed here, or the solution didn't work:
Last updated: December 2024. Matrix updated based on real support tickets.