Project Status Guide
Understand what each project status means and what you need to do.
Submitted
We have received your request and it is in our queue for validation.
No action needed. We will review within 1-2 business days.
Typically reviewed within 48 hours
We will contact you if we need more information.
Validating
We are checking if your request is something we can deliver.
Be available to answer questions if we reach out.
Usually completes within a few hours
You will receive an acceptance or rejection notification.
Accepted - Pending Confirmation
Your request passed validation. We can build this for you.
Confirm you want to proceed and complete payment.
You have 24 hours to confirm
If you do not confirm within 24 hours, your request expires and you would need to resubmit.
Received
You have confirmed and paid. Your project is in our build queue.
No action needed. We will start work according to our schedule.
Work typically starts within 1-3 business days
We will notify you when work begins.
In Progress
We are actively building your automation.
Respond promptly to any questions we send.
Duration depends on your project size (see Execution Units)
Delays in responding to our questions may extend your timeline.
Waiting for Input
We need something from you to continue.
Check your email and respond to our request.
7 days to respond
After 7 days without response, your project moves to Stalled status.
Stalled
Your project is paused because we could not reach you.
Contact us immediately to resume work.
30 days before archival
After 30 days, your project is archived. Resuming may require additional fees.
Delivered
Your automation is complete and available in your portal.
Download your deliverables and review them.
Deliverables available for 30 days
Ensure you download everything before the retention period ends.
Dispute Review
A payment dispute has been filed. All work is paused.
If you filed the dispute, contact us to resolve. If you did not, contact your bank.
Depends on dispute resolution
See our Disputes page for full details.
Emergency Halt
Your project has been paused by our team for review.
We will contact you with more information.
Varies
This is rare and typically resolved quickly.
Cancelled
Your project has been cancelled. No further work will be done.
See our Refunds & Cancellation page for your options.
Final status
This is a final status.
Still stuck?
If your project status does not match what you expected, or you need help understanding your situation, contact us.
Contact Support