What is a Dispute?
A dispute (also called a chargeback) occurs when you contact your bank or card issuer to reverse a payment. This is different from asking us for a refund directly.
What Happens Immediately
When your bank notifies us of a dispute:
- 1.All work stops — Your project is immediately paused
- 2.Access is suspended — Portal access is temporarily restricted
- 3.Evidence is preserved — We document all work completed
- 4.You are notified — We send you an email explaining the situation
Evidence We Preserve
For every project, we maintain records including:
- •Your original request and our validation response
- •Confirmation of acceptance and payment
- •All communications between you and our team
- •Work logs and deliverable records
- •Delivery confirmation and portal access logs
This evidence is submitted to your bank as part of the dispute resolution process.
Expected Timelines
Dispute notification to usImmediate
Project pauseImmediate (automated)
Our evidence submissionWithin 7 days
Bank decision30-90 days (varies by bank)
Project resumption (if resolved in our favor)Within 24 hours of resolution
If You Did Not File the Dispute
Sometimes disputes are filed by mistake or by fraud detection systems:
- Contact your bank immediately to understand why
- If it was an error, ask your bank to withdraw the dispute
- Email us at support@levqor.ai to explain
- We will work with you to resume your project once resolved
Better Alternative: Talk to Us First
Before filing a dispute with your bank, please contact us directly:
- ✓We can often resolve issues faster than a bank dispute process
- ✓Your project continues while we work things out
- ✓No suspension of access or work
See Refunds & Cancellation for our direct refund policy.
Still stuck?
If you have questions about a dispute or need help resolving one, contact us.
Contact Support