INSTRUCTION MANUAL

Customer Instruction Manual

Everything you need to use Levqor successfully. Follow this guide from start to finish.

Getting Started

Account Creation

1. Go to levqor.ai/pricing and select a plan
2. Enter your email address and payment details
3. Check your email for a magic link (arrives within 60 seconds)
4. Click the link to access your dashboard

No password needed. Magic links are valid for 15 minutes.

Trial Rules

• 7-day free trial on all subscription plans
• Card required at signup (fraud prevention)
• Cancel before Day 7 = £0 charged
• Billing starts Day 8
• No refunds after billing starts (trial exists for evaluation)

What "Success" Looks Like

Your first session is successful when you have:

✓ Created or deployed at least one workflow
✓ Connected at least one integration (Gmail, Slack, etc.)
✓ Seen a workflow execute successfully

Average time to first success: 15-30 minutes.

Using Levqor

Templates vs Custom Workflows

Templates

• Pre-built, tested workflows
• One-click deploy
• Customisable after deployment
• Best for common use cases

Custom Workflows

• Built from scratch
• Visual builder or AI builder
• Full control over logic
• Best for unique processes

Running Workflows

Manual Run: Click "Run Now" in the workflow editor to test
Scheduled: Set up cron-style schedules (hourly, daily, weekly)
Triggered: Runs automatically when an event occurs (new email, form submission, etc.)
Webhook: External systems can trigger via your unique webhook URL

AI Credit Usage

AI credits are consumed when you use AI-powered features:

• AI Workflow Builder (describe in plain English)
• AI-powered actions within workflows (summarise, generate, classify)
• AI Chat for help and guidance

Credits reset monthly. Check usage in Dashboard → Settings → Usage.

Automatic vs Manual

Feature	Automatic	Manual
Workflow runs	Scheduled/Triggered	Click "Run Now"
Backups	Daily automatic	Export on demand
Billing	Auto-renews	Cancel anytime
Integrations	Always connected	Reconnect if expired

Billing & Plans

Complete Billing Reference

All billing questions are answered in our authoritative Billing Brain.

Covers: trial rules, cancellation, refunds, invoices, payment issues, and abuse policy.

What Triggers Billing

• Day 8: First charge after trial ends (if not cancelled)
• Monthly renewal: Same date each month
• Annual renewal: Same date each year
• Plan upgrade: Pro-rated charge for difference

How to Cancel

1. Go to Dashboard → Settings → Billing
2. Click "Cancel Subscription"
3. Confirm cancellation
4. Access continues until end of billing period

What Happens If Payment Fails

Day 1: Payment fails → email notification sent
Day 3: Automatic retry → dashboard warning appears
Day 7: Final retry → account downgraded if still failing
Day 14: Account suspended if payment not resolved

Update payment method: Dashboard → Settings → Billing → Update Payment Method

Limits & Fair Use

AI Limits

Each plan includes a monthly AI credit allocation:

Plan	AI Credits/Month
Starter	500
Growth	2,000
Business	5,000
Agency	15,000

Workflow Limits

Plan	Active Workflows	Runs/Month
Starter	5	500
Growth	25	5,000
Business	100	25,000
Agency	Unlimited	100,000

What Happens When Limits Are Reached

80% usage: Dashboard warning appears
100% usage: Non-critical workflows paused (not instant shutoff)
Options: Upgrade plan, wait for next cycle, or prioritise workflows

Check usage anytime: Dashboard → Settings → Usage

Security & Access

Account Access

Login: Magic link via email (no passwords to remember)
Sessions: Stay logged in for 30 days (secure devices)
Multiple devices: Yes, login from anywhere
Team access: Invite team members on Pro+ plans

API Keys

Where: Dashboard → Settings → API Keys
Permissions: Scoped to specific actions (read, write, execute)
Rotation: Rotate keys without downtime
Rate limits: 100 requests/minute per key

Never share API keys. Treat them like passwords.

Data Handling

Encryption: AES-256 at rest, TLS 1.3 in transit
Location: UK/EU data centres (default)
Backups: Daily automatic, 30-day retention
Compliance: GDPR, SOC 2 Type II
Export: Download your data anytime from Settings
Deletion: Request via Settings or privacy@levqor.ai

DFY Services

What Happens After Purchase

1. Confirmation email with order details (immediate)
2. Intake form sent to gather requirements (within 2 hours)
3. Scope confirmation sent for your approval
4. Work begins once scope is approved
5. Delivery with walkthrough documentation

Timelines

Package	Delivery Time
Starter (£149)	3-5 business days
Professional (£299)	5-7 business days
Enterprise (£499)	7-10 business days

Timelines start after scope approval. Complex requirements may extend timelines.

Revisions

Starter: 1 revision round
Professional: 2 revision rounds
Enterprise: 3 revision rounds

Revisions cover adjustments to delivered work. Scope changes require new quote.

Scope Boundaries

Scope is locked at intake. The following are NOT included unless explicitly stated:

• Custom integrations not in our standard list
• Ongoing maintenance or support
• Training sessions (available separately)
• Changes to other systems outside Levqor

Status Tracking

Where: Check order status at levqor.ai/dfy/status
Updates: Email notifications at each stage
Questions: Reply to any DFY email or use the status page

When Things Go Wrong

Troubleshooting Matrix

For any problem you encounter, use our structured Troubleshooting Matrix.

It covers: login issues, billing problems, AI/usage errors, template issues, DFY questions, and account restrictions.

Before You Contact Support

1. Check the Troubleshooting Matrix first
2. For billing questions, see Billing Brain
3. Try the AI Chat for quick answers
4. If still stuck, email support@levqor.ai with:
- • Your account email
- • What you were trying to do
- • What happened instead
- • Any error messages you saw

Quick Links

Billing Brain Troubleshooting Contact Support

Last updated: December 2024